Warranty
Products purchased directly from KINGSTONE or through our authorized resellers are covered by warranties that vary in terms and duration. Warranties are void outside of the USA and specific legal rights may vary from state to state.
Dinnerware
TWO YEARS LIMITED WARRANTY: KINGSTONE promises to replace any KINGSTONE stoneware or dinnerware item(plates, bowls, mugs) with a manufacturing defect within 24-Month from date of purchase. If the exact item is not available, it will be replaced with a comparable item. The foregoing warranties only apply to products damaged during normal household use. These warranties do not cover damage resulting from misuse, negligence, accidental breakage or attempted repair. For these warranties to apply, the owner must follow the applicable safety, use and care instructions. Incidental and consequential damages are expressly excluded from this warranty. For an item to be eligible for free replacement, it must have photos showing proof of the breakage is required. This warranty is applicable to KINGSTONE dinnerware products purchased through authorized online stores, and void for KINGSTONE products purchased from other parties. The program applies only to the original owner of the product.
Flatware
LIFETIME LIMITED WARRANTY: Applicable KINGSTONE fine quality 18/10 stainless steel flatware is warranted to be free of defects in material and workmanship for the lifetime of the original owner. Any piece found to be defective under normal use and following provided care instructions will be repaired or replaced at no charge with the same item or an item of equal or better value. Minor imperfections such as scratches, stains, and discolorations are normal. Warranty excludes items damaged from misuse or abuse, such as improper cleaning, overheating, neglect, accident, fire, or theft.
Cutlery
25-YEAR LIMITED WARRANTY: KINGSTONE promises to repair or replace applicable cutlery items found defective in material or workmanship under normal household use and following provided care instructions for 25 years from the date of purchase. Minor imperfections and slight color variations are normal. Warranty excludes damage incurred from misuse or abuse, such as improper cleaning, overheating, neglect, accident, fire, or theft and does not apply to scratches, stains, and discolorations. This warranty also excludes incidental or consequential damages.
How to File a Warranty Claim
Step 1: Contact support@kingstone.com to initiate a claim.
Step 2: Start the warranty process
The buyer is required to provide sufficient proof of purchase, g. order number.
KINGSTONE will document what happens when buyers troubleshoot the product.
Visible proof of the defect in the item is required.
It may be necessary to return the item for quality inspection.
Step 3: If the issue cannot be resolved online, please contact our Customer Service team with the following information:
Pictures and videos of the defective product
The most recent delivery address
Telephone number
A brief description of the issue