Return & Refund & Exchange
Hassle-Free Return Policy
We take great pride in the quality and craftsmanship of every item. Your satisfaction is our highest priority and we always carefully inspect each order prior to shipment. To that end, we offer a comprehensive 90-Day Money-Back Guarantee for all products bought directly from our authorized online stores from the date of delivery.
If you notice any damage when you receive your package, please notify us right away and include photos/videos and we will arrange for a prompt replacement. And we will pay the return shipping cost for any broken, damaged, defective or incorrect product.
If you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value. Simply send your unused/new items in original packaging within 90 days. Please note that return shipping costs are not included and will need to be covered by you.
If you have any further questions, please email us at support@kingstone.com and we will be happy to help you. In your email please include your order number, item number, reason for return, and if you are requesting a replacement or refund.
Important
Our warehouse address is NOT the return address.
Please do not send any item back without prior authorization.
Returns must be approved before being sent back.
Unauthorized returns may be refused or may not be eligible for a refund.
If an item is returned without approval, the customer will be responsible for any resulting loss or additional shipping costs.
The refund will be processed back to your original account within 4-9 business days. It depends on the payment method you selected.
Eligibility and Conditions
Only purchases from KINGSTONE's authorized online stores are covered by this policy.
Undamaged products can be returned for a full refund, regardless of the reason.
Without prior communication with us, your return will not be processed.
Corporate purchases/bulk orders (>10 units) may not be refundable.
All accessories and the original packaging shall be included in returns.
The refund process will begin once KINGSTONE has received and inspected the returned item.
When returning goods, please keep the proof of posting from your shipper, as we are not liable for any missing items without it. We strive to process returns as soon as they arrive.
How to File a Refund or Replacement Claim
To ensure a smooth process, please follow the steps below:
Step 1: Contact Us First
Please email support@kingstone.com to request return authorization.
Kindly provide:
Your order number
Proof of purchase
A brief description of the issue
Photos or videos (required for quality-related claims)
** Returns must be approved by our support team before being sent back.**
Step 2: Return Guidelines
For Quality-Related Issues (Defects, Wrong Item, etc.)
Our support team will review the provided evidence.
If confirmed, KINGSTONE will provide a prepaid return shipping label.
You may choose a replacement or a full refund.
Refunds will be issued to the original payment method within 4-9 business days after the returned item is received and inspected.
For Non-Quality-Related Returns (Change of Mind)
Item must be unused and in its original packaging.
The customer is responsible for return shipping costs.
Return shipping fees are non-refundable.
A refund will be processed within 4-9 business days after the returned item is received and inspected.