FAQs

If an item(s) is received damaged or defective, please visit the following link to submit your request for replacements: replacements.lifetimebrands.com/mikasa

Or you can follow the steps below:

Send us an email at this address: support@kingstone.com Copy the following as the Subject Line: “Damaged in Shipping: Order# XXXXX” … Please use the Order # located on your packing slip Determine the number of items that are damaged and follow the appropriate steps outlined here:

1 or 2 damaged items - Include the item number, item description and damaged quantity in the body of the email. If we need any additional information we will reach out to you directly via email.

3 or more damaged items - Include the item number, item description and damaged quantity in the body of the email. Additionally we will require that you attach a group photo that shows all of the damaged items together. Only upon receipt of the photo will we review the information and contact you via email with any further actions or the proposed solution.

When you place an order with us, it is processed immediately to help ensure your package is delivered within our estimated shipping time frames. Unfortunately, we are unable to change or cancel an order once it has been submitted.

Our online selection represents a large portion of the KINGSTONE product line, including items exclusive to our site. We are also continuously adding items to the site, so visit us often.

All the time! We're continuously adding new patterns and items fo our website. To see our newest items, take a look at our New Arrivals page. Please bookmark our website and visit often to see the latest and hottest ideas and items to make your home more perfect.

Have you tried using the Search box at the top of the page? If you still can't find the item you're looking for, please contact us by email at service@mikasa.com. Include the pattern name or item name/number and we will research the availability for you.

Yes, you can review all of your current and past orders under "Tirack Orders" in the "My Account" section of the website. The items you've purchased and shipping details can be retrieved easily. You can track the status of new orders, too...order information is posted as the status of your order changes.

Sure! You can store all of the addresses of your friends and family. When you would like to send someone a gift, their address is just a click away. To set up your address book, create an account or sign in to your existing account. Go to "My Account." at the top of the page. Then under "My Profile and Address Book", click the "Add another address" button. It's easy!

KINGSTONE has partnered with MyRegistry.com to help you simplify all your gift-giving occasions with one universal registry. Create your master wish list and add items from the stunning assortment at KINGSTONE. Then, share your single, manageable registry with family and friends. Visit the KINGSTONE Universal Gift Registry HERE.

Rest assured, your privacy is always our absolute priority. We use SSL 128-bit encryption to keep your personal information safe and secure. And you can access your profile at any time to keep your information and preferences up-to-date.

Yes, we price match from authorized dealers only. Price matching applies only to identical conditions of sale. The item must be in stock at the other authorized dealer and not be a club "member's price" or typographical error. The price must be able to be confirmed in the public domain by either a printed ad or by accessing a website. This offer does not apply to items advertised below our cost.

All our dinnerware may be placed in the dishwasher, using proper care, although we recommend hand washing fine china. Load the dishwasher carefully so that pieces do not bump into each other and chip. Use a reputable, non-abrasive dishwasher detergent.

When washing gold- or platinum-banded dinnerware in the dishwasher, use a gentle cycle and turn off the dishwasher before the drying cycle, or allow the dinnerware to cool before handling it. The high temperatures of the heated drying cycle can cause the precious metal strip to soften.

When hand washing china, rings and other jewelry should be removed. A soft brush or sponge is recommended. Wash your dinnerware as soon as possible affter use. Avoid using abrasives such as steel wool or "gritty" cleansers. Wash flatware and cookware separately from dinnerware to avoid scratching.

Coffee and tea cups should be rinsed immediately to avoid staining. Acidic foods such as vinegar mayonnaise, tartar sauce and eggs can damage the glaze and the ccolor of china if left standing for long periods.

All KINGSTONE dinnerware without precious metal accents (24k gold or platinum) is safe for the microwave. While using our dinnerware in your microwave will not harm the microwave, the items may become hot. Please use caution in handling hot dinnerware Do not put frozen items directly on your dinnerware to heat in the microwave. The extreme heat variation may cause the item to crack.

KINGSTONE dinnerware without precious metal accents can be safely warmed or heated in the oven. Place cool dinnerware in the oven and allow it to heat gradually when the oven is turned on. Never place cool dinnerware in a preheated hot oven or on the burner of a gas or electric range. This rapid heat change may cause the item to crack.

Please keep in mind dinnerware is sensitive to thermal shock,which means that extreme variations in temperature may cause dinnerware to crack. Therefore, do not take dinnerware from the freezer and place it directly into a hot oven/microwave, or take hot dinnerware from the oven microwave and place it directly into the freezer. A cool plate should be placed in a cool oven and warmed slowly. When using the oven, set it no higher than 225°F for the first 10 minutes. You may then raise the setting to the desired temperature. Baking/cooking should only be done in pieces specifically made for cooking, such as bakers, lasagna dishes and covered casseroles. Handling a hot dish with a wet cloth or setting a hot dish on a wet surface may cause it to break. A potholder or oven mitt should always be used when removing dinnerware from the microwave oven.

Allow your dinnerware to cool before placing it in the freezer to avoid thermal shock. Hot ceramic items should not be placed directly into the freezer.

These marks are common for stoneware with a hard glaze and are caused by residue left by flatware. They can be easily removed with special cleansers.

Reactive Glaze is a glazing technique used on stoneware to create unique colors and pattern variation. Once the glaze is applied, it undergoes a reaction under extreme temperatures during the firing process. The results are beautiful multi-tonal colors and patterns like our ever popular Gourmet Basics Linden and comport dinnerware. The nature and hand-crafted qualities of this type of glaze ensures that no two pieces will be exactly alike.

Yes, our manufacturer's have developed a Bone-Free China version that is considered to be vegan-friendly.

Like all Bone China, KINGSTONE vegan bone china is made from the same blend of minerals and clays as traditional bone china, such as feldspar, kaolin, and quartz, but without the bone ash, making it 100% vegan and bone-free. The bone ash has been replaced with a combination of the natural elements calcium oxide and phosphoric acid, naturally forming tricalcium phosphate, which imparts the same excellent properties as traditional bone china. KINGSTONE vegan bone china tableware is durable, crystal clear, shatterproof, and lightweight, making it suitable for everyday use and ideal for long-lasting use. It is dishwasher and microwave safe, and can be oven-safe up to 400°C.

A four piece place setting consists of a dinner plate, salad plate, bowl and mug. For most patterns, a 16-piece set is also available. This set contains 4four piece place settings.

A variety of accessory/serving pieces are available. Some patterns have more accessory pieces than others. Most patterns offer a serve set. The serveset includes a vegetable bowl, 12" round platter, covered sugar bowl and a creamer.

KINGSTONE's flatware patterns reflect the same style and sophistication found in our other popular categories. A majority of KINGSTONE patterns are 18/10, which means that 18% chromium and 10% nickel have been added to the basic alloy. The high nickel content gives the steel a warm, soft luster and the chromium adds strength and resistance. Stainless steel is affordable, durable, needs no special care, is dishwasher safe and withstands harsh detergents. Under proper care and use, our flatware has superb resistance to staining from virtually all foods and household substances and will not need to be polished.

Follow these easy care instructions to ensure that your fine stainless steel flatware lasts for many years. Wash flatware before using for the first time. Avoid soaking stainless steel flatware for a prolonged period or overnight. Before placing in the dishwasher, rinse food from flatware. When loading your dishwasher, make sure knife blades do not come in contact with other utensils. This will prevent blades from nicking or scratching other pieces. Use a mild non-chloride detergent. Never pour detergent directly onto flatware. In hard water areas, use a softening agent to avoid spotting or pitting. Always remove stainless flatware from the dishwasher shortly after the drying cycle is complete. Avoiding this prolonged exposure to a moist and hot environment is best for the care of your flatware. If stubborn stains or rust should occur, use a non-abrasive stainless or metal polish paste or cream. Avoid grainy cleansers. Limit exposure to water that has a high mineral content, high chloride dishwashing detergent and foods that contain chloride (table salt, mustard, mayonnaise and eggs) as pitting and spotting may occur. We recommend washing flatware in the following finishes separately by hand: Gold Accent or Gold Plated, Frosted or Sandblasted PVD finishes (Gold, Copper, Noir, Black Matte) can be washed in a dishwasher but handwashing remains preferable and is advised to maintain a brand-new shine When washing by hand, remember to: Use a mild dishwashing detergent. Rinse in hot water. Immediately dry pieces completely with a soft cloth.

Yes, KINGSTONE Flatware has a Lifetime Limited Warranty. KINGSTONE flatware is warranted to be free of original defects in materials and/or workmanship. We will replace any defective item, at our option, without charge. In the event that manufacturing considerations have caused a pattern to change or become unavailable, a defective item will be replaced with a comparable item of equal value. This warranty does not cover any damage resulting from the improper use, or any other cause not arising out of defects on materials or workmanship, and does not cover any use other than by consumers in their homes. This warranty gives you specific legal rights, you may have other rights which vary from state to state.